Today (24h)
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Current Chat
Select a chat
Open a conversation from the left to continue the discussion.
Current Chat
Open a conversation from the left to continue the discussion.
Search for a keyword or a WhatsApp number to see matching messages.
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Create labels agents can put on chats (e.g. Activation, Payment, Technical, Password Reset) so it's easier to see what each chat is about.
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Save teammates' WhatsApp numbers here so agents can pick them when forwarding a message, instead of typing numbers each time.
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Active Customers
Unique customers who messaged in each rolling windowToday (24h)
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This Week (7d)
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This Month (30d)
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Overview
Totals for the selected periodNew Chats
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Unique Customers
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Messages
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Avg / Customer
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Bot Replies
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Human Replies
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Human Takeovers
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Closed Chats
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Delivery Rate
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Failed Sends
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Response Speed
How long a customer waits for the first reply after writing inFirst Reply (median)
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Agent Reply (median)
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No inbound messages in this period.
Recent Issues
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Live Status
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Behavior Prompt
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Knowledge Base
Handoff
Sent automatically when an agent takes over a chat. Use {agent_name} as a placeholder.
Handoff
If an incoming message contains any of these, the bot is skipped entirely - the chat goes straight into Waiting and the customer gets the message below. Use this for people you send to WhatsApp from email, so they never see course recommendations or the payment scripts.
Dashboard Branding
Your personal shortcuts. In a chat, type / then the shortcut to insert the message.
Pick the tags that describe this chat's issue.
No tags yet - an admin can create them in the Team page.